A digital product company approached OpsAssist with ongoing concerns about software stability. Despite regular releases, they were seeing a high number of bugs in production. Developers were responsible for their own manual QA, but the process was inconsistent and time-consuming. To improve quality, the company was considering hiring a dedicated manual QA team, but leadership was hesitant to invest in additional headcount without a clear path to improvement.
OpsAssist was engaged to assess the root causes of the quality issues and recommend a scalable solution. Our analysis revealed that manual testing was not only slowing down releases, but also failing to catch many critical issues due to time constraints and lack of test coverage. Expanding the manual QA process would have added operational overhead without solving the core challenge of defect prevention.
Instead, we partnered with engineering leadership to design and implement an automated testing strategy tailored to the team’s workflow. We helped identify the right frameworks, build foundational test suites for key parts of the codebase, and integrate testing directly into the CI/CD pipeline. We also worked with the team to clarify responsibilities and ensure that testing became a shared part of the development process—not a separate task.
After adoption of the automated testing framework, the client achieved a greater than 90% reduction in defect escape rate. Releases became faster and more stable, developer time was reclaimed for building features, and the company avoided the cost and complexity of spinning up a separate QA function. The team was able to maintain speed without sacrificing quality.
