Overview
Fern Health, a leader in digital musculoskeletal (MSK) pain management, was feeling its own pain as it grew. As Fern Health was building its product, the focus was on ensuring that it provided a great user experience and delivered results that are medically meaningful. But they quickly learned how difficult it can be to efficiently manage the IT and cloud infrastructure of a rapidly growing business while ensuring compliance with relevant regulations such as HIPAA. That is where OpsAssist came in to help.
Challenges
- HIPAA Compliance & Data Security: Managing Protected Health Information (PHI) while adhering to stringent regulations.
- Multi-System IT Management: Ensuring that all of the systems needed to run the business are supported and properly controlling access.
- Scalability & Performance: Handling a growing user base and ensuring seamless access to digital health services while delivering new features quickly.
Solutions Implemented
- HIPAA & HITRUST ComplianceConducted a full compliance audit, identifying and mitigating vulnerabilities.
Put the appropriate controls in place to safeguard health data, meeting regulatory requirements and providing the confidence needed by users and business partners.
- End-to-End Managed IT SupportSet up automated processes to ensure that access was managed properly to handle the changes needed by a growing business.
Instituted a consolidated support process that ensured all employees could get support for all applications in one place.
- True Continuous DeliveryBuilt an automated pipeline of the Fern Health platform that allowed for continuous delivery of incremental changes to production, enabling faster iteration and quicker value to customers.
Conclusion
Fern Health's strategic IT transformation ensured that its digital health solutions were not only scalable but also met the highest security and compliance standards. This robust infrastructure enables seamless healthcare delivery while maintaining HIPAA and HITRUST compliance. Employees were better supported with fewer opportunities for mistakes, and customers benefited from faster feature delivery with fewer bugs—helping Fern Health deliver meaningful pain management more effectively.
