If you’ve worked in IT, you know the pattern: the same tickets come in day after day — password resets, printer jams, app installs. Predictable, repetitive, and draining.

These aren’t major incidents — they’re distractions that pull your team away from higher-value work. Each one wastes time and slows down the business.

Here are seven of the most common tickets that shouldn’t still exist — and how a smarter, automated approach can stop them from piling up in the first place.

1. Password Resets

Still one of the most submitted tickets. Despite self-service tools, users forget passwords and reach for IT.
Why it’s unnecessary: It’s a repeat task that can (and should) be automated.
The solution: Integrate self-reset options directly into login screens or dashboards to save time and reduce user frustration.

2. Printer Issues

“Printer not found.” “Won’t connect.” “Paper jam.” Sound familiar?
Why it’s unnecessary: These issues are predictable and easily automated.
The solution: Use monitoring tools to detect and fix problems before users even notice.

3. App Installation Requests

Employees request standard apps like Zoom or Slack — tools everyone uses.
Why it’s unnecessary: IT shouldn’t have to approve what’s already approved.
The solution: Offer a self-service catalog with pre-approved apps ready for download.

4. Access and Permissions Requests

Access to folders or systems shouldn’t trigger a manual email chain.
Why it’s unnecessary: Most are routine, predictable, and safe with the right controls.
The solution: Automate approval workflows and remove the friction entirely.

5. Patching Confusion

Users ask if an update prompt is real — or ignore it altogether.
Why it’s unnecessary: Manual patching slows down protection and increases risk.
The solution: Automate updates in the background and take hesitation out of the process.

6. Slow Internet Complaints

“Wi-Fi is slow.” Every IT pro’s favorite.
Why it’s unnecessary: These aren’t infrastructure issues, just local performance problems.
The solution: Use endpoint diagnostics to identify and communicate the real cause.

7. Duplicate or Follow-Up Tickets

“Just checking on this!” or “Same issue again.”
Why it’s unnecessary: These create clutter and confusion without speeding resolution.
The solution: Provide real-time status updates so users stay informed without reopening cases.

Why This Matters

These aren’t bad tickets — they’re just preventable. Automating or eliminating them doesn’t reduce service quality; it improves it.
Your team gains time for strategic work. Your users get faster, friction-free outcomes.
Ticketless IT isn’t about doing less — it’s about doing smarter. And it starts by removing the noise.
If your business is ready to move past endless resets, patches, and printer drama, it might be time to call in the experts.

OpsAssist helps small and mid-sized companies identify repeat issues, automate what’s fixable, and build systems that stay one step ahead.

Because the best ticket is the one that never had to be opened.